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Medcity International Academy Kollam | Best OET - IELTS coaching in Kollam
5.0 Rating | 73 ReviewsAddress: Prathibha junction, Arpan tower, Kadapakkada, Kollam, Kerala 691008
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Reviews
Sreelekshmi B
16 Dec, 2025Worst experience. Very poor refund handling. I requested a refund on November 2, and it has now been more than 1 month and 3 weeks, yet the refund has still not been credited. There has been no clear or consistent explanation throughout this period. Initially, I was told the refund would be processed within 2 weeks, then another week, and at one point I was even given a specific time (5 PM) for the credit — none of these commitments were honored. Only after repeated follow-ups did they start giving new excuses such as “year-end,” “month-end,” and “GST processing.” Now they claim that refunds take 45 days, but this policy was never communicated at the time of requesting the refund. If a 45-day timeline exists, it should be clearly informed upfront, not introduced later after multiple delays and follow-ups. Changing timelines repeatedly shows poor transparency and unprofessional conduct. Despite waiting patiently beyond a reasonable period, I continue to receive only generic responses with no concrete resolution. This reflects very poor customer service, lack of accountability, and completely unprofessional handling of refund requests. Highly disappointing experience. I would not recommend this institute to anyone based on how refunds are handled
Asif ali.s
21 Feb, 2023Best for ILETS
Betsy Alex
08 Jun, 2022mahesh mohan
08 Jun, 2022merin jijojoseph
08 Jun, 2022abi T
08 Jun, 2022Jijin n chacko
08 Jun, 2022Babika Baby
08 Jun, 2022Ann Siju
08 Jun, 2022Shyji Thomas
08 Jun, 2022